Frequently Asked Questions
Delivery/ Order
Can I pick up my order?
Yes you can, Where located in Campbelltown NSW Australia Sydney. Please email us at delightpunu@gmail.com or call on 0492511636
What days do you deliver?
We deliver on the following days except Public Holidays
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
What are your delivery charges ?
Delivery charges vary upon your distance and suburb you live . Please add Zip code to get delivery charges figure
When is the latest possible time deliver cake?
As we are custom bakery , we need 5 days of notice to prepare any cake .
Please note we deliver in South west Sydney only (Campbelltown ,Macarthur Narellan , Camden , Liverpool area ) . Please give us a call 0492511636 to discuss delivery /pickup
What time will my delivery arrive?
We will give you a call to arrange Delivery time . Please feel free to reach out on 0492511636 for any particular Delivery time you are looking for .
What areas do you deliver to?
Please note we deliver in South west Sydney only (Campbelltown , Macarthur Narellan , Camden , Liverpool area ) . Please give us a call 0492511636to discuss delivery /pickup
What happens if the recipient isn't available to receive their order?
Courier will leaves gifts at the front or back door. If delivery fails due to reasons like rejection, incorrect address, or unavailability, we’ll contact the customer. If no contact is made, the item is considered abandoned and a fee applies for re-delivery. While we aim for successful delivery, we can’t be held responsible for failed deliveries not due to our error.
What happens if I provide you with the wrong address?
If you have made an error in address, please contact us immediately and we will make the necessary changes for you if the order hasn’t already been booked for delivery.
If you provide us with an incorrect address and we deliver your order as per your instructions, then we cannot accept responsibility for the error and a re-make / re-delivery fee will apply to have the order re-made and re-delivered on the next available delivery date.
Can you deliver to an apartment/unit complex?
Yes, we do deliver to apartments and units. Please clearly note the unit number when placing the order. Please ensure that the recipient is home to accept the delivery. If the building is secured, and the driver cannot get in, we have authority to leave in a safe place (this is ticked as part of our terms and conditions during checkout)
We cannot deliver to PO Boxes or parcel lockers.
What methods of payment do you accept?
Credit card, Debit Card
What if I need to request a delivery time?
Please give us a call or text message on +61492511636 to arrange a delivery time